Privacy Policy

Last updated: November 11, 2025

Welcome to Palapa Mac Radio (“Palapa Mac Radio,” “we,” “us,” or “our”), operated by Palapa Mac Enterprises, LLC, a Texas-based limited liability company. We value your trust and are committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and the choices you have.

1. Scope of This Policy

This Policy applies to all websites, mobile apps, streaming services, and communication channels owned or operated by Palapa Mac Radio, including www.palapamacradio.com, our apps on the Apple App Store, Google Play, and Amazon Alexa, and any associated forms, SMS programs, or email lists.

2. Information We Collect

We collect only the information necessary to deliver our services and improve your experience.

a. Information You Provide to Us

Name, email address, and phone number (for newsletters, SMS updates, or sponsor inquiries)
Payment and shipping information processed through secure third-party providers when purchasing merchandise
Optional information you provide in forms, surveys, or contests

b. Information Collected Automatically

IP address, browser type, and device information
Usage data such as pages visited, listening duration, and referring links
Cookies and similar tracking technologies used for analytics and performance

3. How We Use Your Information

We use personal information to:

Deliver 24/7 streaming and related digital services
Send requested emails or SMS updates (only with your opt-in consent)
Process purchases and donations through secure partners
Respond to questions or support requests
Improve website, app, and listener experiences
Comply with legal or regulatory obligations

We do not sell or rent your personal information.

4. Text Messaging and SMS Communications

If you opt in to receive text messages from us (e.g., show reminders, event alerts, or merch promotions), we will collect and store your mobile number and consent record solely for that purpose.

Required Disclosure:

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

You may opt out at any time by replying STOP to any message.

5. Cookies and Tracking Technologies

We use cookies to make our website function properly and analyze performance.

Types of cookies include:

Essential Cookies: Enable core site functions such as the streaming player and shopping cart.
Analytics Cookies: Help us understand how visitors use our site (Google Analytics).
Future Advertising Cookies: We may use Meta Pixel in the future to measure ad performance.

You can control or delete cookies through your browser settings.

6. How We Share Information

We share information only as necessary to operate our business and deliver your requested services.

Third-party service providers (e.g., payment processors, fulfillment partners, marketing and analytics platforms, streaming infrastructure hosts) may process information on our behalf under strict confidentiality agreements.

Examples include:

Payment processing (Square)
Merchandise fulfillment (Printful)
Streaming and hosting (AWS, Securenet Systems)
Marketing and communications (Salesmsg, Mailchimp, HubSpot)

These providers may have their own privacy policies that govern their handling of data.

7. Your Choices and Rights

Email: You can unsubscribe using the link at the bottom of any Palapa Mac Radio email.
SMS: Reply STOP to opt out of text messaging.
Cookies: Manage or delete cookies through your browser.
Access or Correction: You may contact us to review, update, or delete your information where legally permitted.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access or misuse. While no system is completely secure, we continuously review and update our safeguards.

9. Data Retention

We keep personal information only as long as necessary for the purpose collected or as required by law, after which it is securely deleted or anonymized.

10. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from minors. If we learn we have done so, we will promptly delete it.

11. Links to Other Websites

Our website or communications may include links to third-party sites or services. We are not responsible for their privacy practices. Review their policies before providing any information.

12. Policy Updates

We may update this Privacy Policy periodically. Any changes will appear on this page with an updated “Last Updated” date. Continued use of our services after an update means you accept the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us:

Palapa Mac Enterprises, LLC

Attn: Privacy Officer

Email: support@palapamacradio.com

Mailing Address: 2951 Marina Bay Dr., Suite 130-640, League City, TX. 77573